Caller Ring Tunes and Custom Hold Music

With your feature-rich C-talk phone service, you can have your own music or message play while customers ring you (Caller Tunes), and also when they are on hold or being transferred.

This could be used as a powerful marketing tool, to deliver important messages to your customers while they are ringing in, and when on hold.  You can also use normal music, to make the callers experience more pleasant.

To use this feature, you will need to prepare the music or marketing message files before-hand.  The files must be in .mp3 format.  Once prepared, use the steps below to activate it on your C-talk line.

To setup caller tunes on your line
  1. Log in to the C-talk web portal with your main number
  2. From the main page, click "Caller Tunes & Hold Music"
  3. Untick the box that says "Disable all caller tunes on this number"
  4. Leave the selections in the boxes as they are (first selection box should have "Default Ringtune")
  5. IMPORTANT: Click the "Save Options" button now.
  6. Then from the main page, go back into "Caller Tunes & Hold Music"
  7. On that page below the selection boxes, click the link that says "Click here to upload your own MP3 files to become you Caller Tunes"
  8. In the new page that loads, click "Choose File".  Select the file from your PC and click OK
  9. Now click the "Upload MP3 File" button.  The upload may take up to 5 mins, depending on the size of the file
  10. Please wait a further 5 mins for the file to be activated, then test
  11. Please note: You can only use one file/message/song for Caller Tunes, even though the page says you can upload 5 files
  12. If you have multiple numbers on your account, you may need to repeat the process with each number

To setup Custom Hold Music on your line
  1. Log in to the C-talk web portal with your main number
  2. From the main page, click "Caller Tunes & Hold Music"
  3. Untick the box that says "Disable all custom Music on hold..."
  4. IMPORTANT: Click the "Save Options" button now.
  5. Then from the main page, go back into "Caller Tunes & Hold Music"
  6. At the bottom of the options, click the link that says "Click here to upload MP3 files to become your hold music for callers"
  7. In the new page that loads, click "Choos File".  Select the file from your PC and click OK
  8. Now click the "Upload MP3 File" button.  The upload may take up to 5 mins, depending on the size of the file
  9. Please wait a further 5 mins for the file to be activated, then test.
  10. You can upload a further 4 MP3 files for Music on Hold.  Each file/song will be played at random to callers when put on hold
  11. If you have multiple numbers on your account, you may need to repeat the process with each number

Enjoy your custom Music on Hold and Caller Tunes!
C-talk.co.nz

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Email: info@c-talk.co.nz